No Illusions Podcast 08 – Dominion Over Fowl

Tonight we try something we haven’t done in a long time – Chrissy joins me on the podcast. We lit up a Perdomo Lot 23, sat outside on our deck, and talked about a lot of things including:

– Why comics are like classical music (I recommend reading DMZ and KICK-ASS) and admire the work of Aussie Ben Templesmith
The head of Australia’s Reserve Bank is ANOTHER crazy Christian running the country
– The rise of Dominionism in Australia
More evidence that evil oil companies are paying a small handful of scientists to oppose climate change
The very small list of scientists who actually oppose climate change
The very LARGE list of scientists who support climate change

If you enjoyed this show, you can stay in touch by following Chrissy and Cameron on Twitter or by joining our Facebook page.

Using Apple Mail and Google Apps

I’m posting this because finding out how to do this was bloody hard and took WAY too long. It’s taken me HOURS AND HOURS AND HOURS to work out how to do this – but I worked it out and now I come down from the mountain to share this information with you.

How To Set Up Multiple Domain Aliases For Google Apps using Apple Mail or another IMAP Client

If you are using Google Apps for your businesses and you have multiple domains that you have set up as domain aliases in Google Apps and you want to use an IMAP client such as Apple Mail to be able to send from each of those domain aliases – here is how you do it.

First you have to set up the domain aliases under Google Apps itself (Mail > Settings > Accounts > Add another email address you own), completed the MX record re-direction, etc. That’s the easy part (although, depending on how moronic your domain hosting provider is – such as Melbourne IT – it could take days to work out).

Now… Inside your IMAP client, where you fill out your account name and email address, just type in all of the email addresses you want to use, separated by commas. Click on the image to expand and see what I mean. Just use the main domain’s IMAP and SMTP gateway. These domain alias addresses will then appear in the FROM drop-down when you are composing a new message. EASY. But this took me HOURS and HOURS and HOURS to find an answer to. Hope it helps someone out there.

If you want to do the same thing on your iPhone, it’s even trickier because for some reason there is no comma on the keyboard when you are typing in the FROM address! You have to do it like this:

In the iPhone create an IMAP account, not a google account as it limits the fields you have access to. So this means use the “OTHER” option when setting up the new account. Set it up for your main email address (the address you us to sign-in with). Make sure that is working and that you can send e-mails properly.

Now, go into notepad on the iPhone and type in the emails that you want to use separated by commas. Be sure to start the list with the comma as well

i.e. ,me@maindomain.com, user@alias.com, user@alias2.com

Highlight everything and copy to the clipboard.

Now go back to your e-mail config and replace the contents of the address field with the info from the clipboard.

(source)

Pax Corleone

Over the last couple of weeks I’ve been thinking about how the film The Godfather is actually a brilliant and accurate allegory for United States foreign policy. I just sat down to write a blog post about it – and found out someone beat me to it. Read this, it’s brilliant.

I just want to add that we should have seen this all along. After all, what is the first line of the film?

Iraq: Gun Barrel Democracy

Bret Stephens at the WSJ writes a glowing “Ode To George W Bush” as the liberator of Iraq who gave them the golden calf of democracy. He neglects to mention that Iraq is an OCCUPIED TERRITORY with 115,000 U.S. troops still there at last count – one U.S. soldier for every 270 Iraqis. That’s the same kind of democracy that you get when Dillinger points a shotgun in a bank teller’s face and gives you the choice to open the vault… or not.

Open Letter To Apple Australia

Dear Apple Australia,

I would like to complain about your product quality and customer support.

I’m an Apple convert. I worked at Microsoft for a long time and so my conversion to Apple was a bit like a religious conversion. I remember buying my first Apple product, an iPod, in 2004 just after I left Microsoft. I felt guilty even buying it, like I was doing something dirty. By the time I bought my first Mac in 2007, I owned a couple of iPods, and an iPod touch and my conversion was well and truly complete.

But the last couple of months have really tested my faith in Apple.

It started on Jan 2 this year when my barely-two-year-old Macbook Pro 17″ died on me. When I took it into the Apple store at Chermside (Brisbane), they told me that the logic board had died and would need a replacement – at the cost of $2500. I had evidence to show that it wasn’t the logic board, it was the Nvidia chip, but the Apple folks disagreed with my analysis. I left it with them for two weeks to examine it but all I heard back was “it’s the logic board”.

Unfortunately I had bought this Mac at a Myer Store in Melbourne and they hadn’t sold me on Applecare, so I was screwed. A two-year-old $4000 Macbook Pro, dead in the water. I wasn’t happy.

Anyway, as I’m an Apple convert, I ended up buying a brand new Macbook Pro 17″ towards the end of January. I bought it via Apple Finance and it cost me something like $5000 including Applecare. It’s tricked out with 8Gb RAM, a 500GB drive, the anti-glare screen, etc. And I love it.

UNTIL… about two weeks after I bought it, the logic board DIED. So, I took it into the Apple Store at Chermside. The “Genius” there confirmed that diagnosis and said they’d put a new logic board in – but it would take 3 – 5 days. Why? Because they didn’t carry any logic boards that fit my machine in stock and would have to order one in, which would take 3 days, then would take them another couple of days to swap them over. I explained to the Genius, whose name was Joel, that I was traveling overseas at the end of the week and I *really* needed may laptop to be fixed before I left. He said he’s try to get it done for me quickly, but this still means I’d have to live without my MBP for a few days – which means a few days of no productivity, a few days of not getting my work done. I edit video and audio on my Macbook and without it, I’m screwed. TOUGH SHIT.

When I told Joel about the problem I’d had with my old MBP, he suggested I bring it back in so he could look at it.

So about three days later, when the new logic board came in, I went all the way back to the Apple Store and Joel said if I could stick around an hour, he’d get one of the engineers out the back to put in the new logic board so I could take it with me on my trip that evening. Great.

He also looked at the OLD MBP and confirmed the logic board was FINE, it was the graphic chip – GRRRR. So he said he’d get it fixed for me also. That’s great but WHY DIDN’T THEY TELL ME THAT A MONTH AGO SO I DIDN’T HAVE TO SPEND $5000 ON A NEW MBP???

Anyway… I leave the old MBP with Joel and take the new one, with the new logic board, home with me. Later that night, just as I’m packing to go to Nicaragua for a week, I turn on my fixed, less-than-a-month-old MBP and discover:
1) it won’t sleep
2) it won’t shutdown
3) the left fan isn’t working
4) the microphone isn’t working
5) the right speaker isn’t working

As I was leaving the next morning, I couldn’t take it back to the Apple Store until after my 8-day trip. So I jumped on the Apple site to try to book a Genius appointment for my return. AHA! The Apple store only accepts booking for five days in advance. So it’s IMPOSSIBLE to book an appointment for 8 days in advance.

So I rang Applecare and explained to the guy on the phone my problem. He said that he too could only book an appointment five days and so “you’ll need to call back in a few days”. I explained I was going to be in the jungles of Nicaragua WITHOUT A PHONE OR INTERNET for the next week and I wouldn’t be able to call back. “Well.. I can’t help you”, he said.

I lost my temper then and said “listen, LEAVE A MESSAGE FOR THE APPLE STORE IN CHERMSIDE AND TELL THEM I’LL BE COMING IN AT 11AM ON SATURDAY FEB 6.” Jesus. What a moron this guy was.

Okay so… I go to Nicaragua, taking my half-working-less-than-a-month-old-$5000-Macbook-Pro with me. I come back, go straight to the Apple Store in Chermside again. This time I see a new “Genius” called Marc. Marc checks my new laptop and confirms – the logic board needs to be replaced – AGAIN.

Oh and guess what – they don’t have any of them in the store, so, yep, I’ll have to wait another three days for them to order a new logic board in. Then I’ll need to COME BACK to Chermside again, leave it with them while they fix it, then come back to pick it up. That will make five trips to the Apple Store in two weeks to get a less-than-a-month-old Macbook Pro working like it should.

I tell Marc I’m not happy about all this and I want to speak with the manager. So that’s when I meet JARROD.

Jarrod’s a scruffy looking guy, probably about 25 or 26. I explain to Jarrod my problem. I started by asking why they don’t have replacement logic boards in stock and he replied “well we only carry the older ones, because the new ones don’t fail”. Well that hasn’t been MY experience,

I went on to tell Jarrod: “I’m not happy. I paid $5000 for a top of the line Macbook and it’s still not working and I don’t want to keep coming back here.” He said they’d fix it. I said “Well I know you will, but that’s not the point. I’m not happy about having to keep coming back here. What are you going to do to make me happy?”, I asked.

Jarrod said they’d make me happy by fixing my laptop. I explained “That’s not going to make me happy. That’s the very LEAST you’re can do. That’s what you should have done THE FIRST TIME. I want you to make me happy.”

Jarrod asked what that would take and I told him I didn’t know. “Be creative,” I told him. But Jarrod didn’t want to be creative. All Jarrod could offer was to fix my Macbook. Again.

When I told him that’s fixing my Macbook isn’t really good enough, that’s just the basic level of what they SHOULD do, he replied “I think you’ll find our service is better than you’d get anywhere else.”

OH REALLY, JARROD?

I think if I bought a top-of-the-line laptop from Dell or HP and it failed TWICE IN THE FIRST MONTH, they would at least send a courier to pick it up from my office and then deliver a new one or a fixed one back to me. I wouldn’t have to visit their office FIVE TIMES IN A MONTH.

But Jarrod didn’t want to help. Jarrod didn’t want to make me happy. Jarrod let me leave the store MAJORLY pissed off that I’ll have to come back TWICE again in the next week just to get this problem resolved.

And all the while I was having this conversation with Jarrod, he was SMIRKING, like this was all some kind of big joke. I was NOT laughing. This is wasting my TIME and my ENERGY. And it means downtime, which costs me MONEY. And Jarrod seemed to think this was some huge joke.

One good note (kind of) – the old Macbook Pro that I took in on Jan 2? Fixed. It was the graphics chip after all. So I didn’t really need to buy the new one anyway.

As someone who extols the virtues of Apple all the time to friends and family and who has converted a few people to the Apple world, I have to say – while I love the products and the company, the Australian operation leaves a LOT to be desired. The quality control and customer support that I’ve experienced in the last couple of months has been terrible. Except for Joel. Joel’s a keeper. I think I might hire him.

Anyway Apple, you haven’t lost me as a customer – yet. I can’t go back to Windows. I guess I’ll wait to see what Google’s Chrome OS looks like.

I just thought you’d like feedback from a VERY unhappy customer. For what it’s worth.

Sincerely,
Cameron Reilly
twitter.com/cameronreilly
0400455334

When They Attack Us, They Are Crazy

It’s been fascinating to me to note the difference between the way the media has been treating the two Americans who have lashed out at their government in the last month – John Patrick Bedell, who shot a couple of Pentagons guards, and Joe Stack, who flew a plane into an IRS building in Austin – and they way the media treats civilian deaths at the hands of US and NATO troops in Afghanistan. The media, completely unable to even explore whether or not men like Bedell and Stack might have had genuine grievances, have immediately closed ranks to write both men off as being crazy. There’s no investigative reporting, no genuine inquiry into what would make these US citizens commit acts of suicide to make a point about the actions of the US government. Both men have just been tarred and brushed. The media grabs quotes from family and friends that make it sound like each man was a loony and then they editorialise with descriptions to back that up.

Some examples:

On Bedell:

The Washington Post just puts it in the headline “Pentagon shooter’s spiral from early promise to madness”.

The Boston Globe, in its first paragraph, says Bedell “crisscrossed the country in a frenetic and sometimes doped-up state”.

The Mirror in the UK claims he was a “conspiracy theorist”.

The Associated Press claims Bedell “a history of mental illness”.

CBS News leads with the headline that Bedell was a “nut”.

On Stack:

The Christian Science Monitor refers to Stack’s online writing as a “lengthy, disjointed screed”.

USA Today says his writing “drips with cynicism, paranoia and narcissism.”

Of course, the 535 Afghani civilians who were murdered by US & NATO bombs in 2009, are just “collateral damage” or “civilian casualties”. When one out of every three people killed by US bombs in Afghanistan is a civilian, that’s just unfortunate. Obama is actually increasing the use of drones, not decreasing them. The media makes no psychological analysis about the people who are sending in drones that kill THOUSANDS of innocent civilians, men, woman and children. They don’t ask whether or not those people, the politicians or the soldiers, are paranoid or suffering from a mental illness. The issue isn’t even broached.

The lesson? When “we” kill civilians, it’s justifiable. But when someone, even one of our own, attacks us, then they suffer from a mental illness.