Getting Delisted By Google

A few weeks ago, Google decided to drop TPN from its index. Why? They apparently think we’re lowly spammers. I need your help.

First, a little history –

As some of you may recall, back in March, on the day I was leaving Melbourne to relocate to Brisbane, I found out that TPN had been massively hacked. We’d parted ways with out IT partner a few months prior and had spent that time waiting for our new IT partner, a large firm in Melbourne, to get their act together and provide us with a contract to begin work. In the meantime, our servers weren’t upgraded with the latest patches, someone got in through a security hole and went to town exploiting the hell out of our backend. Almost every one of TPN’s 100+ sub-domains had hidden pharmaceutical spam all over it, our email server was sending out spam, there were even a couple of banking phishing sites.

So I spent the first week waiting for the new IT partner to help us out. As it turned out, they were useless and did nothing. So I started looking for a NEW partner. As you know, TPN runs on the smell of an oily rag, so finding a new IT partner wasn’t going to be easy. I can’t just call up IBM Global Services and offer them $1 trillion to create miracles.

However, after I called for help on Twitter, the guys from Pollenizer quickly introduced me to a firm in India called XMinds. Xminds jumped straight into our system and started cleaning it up and re-building it. They were Oscar Goldman and TPN’s servers were their Steve Austin (but they didn’t cost anywhere near six million dollars).

We cleaned out our servers (or so we thought) and re-built and re-launched. The process took about 3 weeks.

Fast forward to Nov 5 when I was notified by a few people that TPN wasn’t listed in Google’s index. I jumped into my Google web account where I found a notification from them saying they had discovered pharamaceutical spam on one of our old, long-dead sub-domains and, as a result, had delisted our ENTIRE site from their index. Not just the one sub-domain, our ENTIRE site. No warning. No communication. Just delisted us, a war of shock and awe launched on our site.

I immediately had XMinds delete the old sub-domain completely and then I re-submitted TPN into the Google index. That was 13 days ago. We’re still not listed.

I’ve asked around, trying to find someone at Google to talk to, and I’ve been told that I’m wasting my time, that the process will take 30+ days and even then there will probably be a penalty to our googlerank.

Now, I know TPN isn’t the biggest and most important site in the world. But, on the other hand, we’re not totally small fry either. We’ve got about 400,000 – 500,000 unique visitors a month and over 6 million page views a month. We’ve never done anything illegal or even dubious. I’ve always maintained a clean site. No gambling, no porn, nothing.

And, like many sites, a great deal of our traffic comes from Google. Fortunately, iTunes is probably a bigger referral of traffic, but Google is #2. And being dropped from their index is hurting us.

So… if anyone out there knows of anything we can do, or anyone we can talk to, to get TPN re-listed in Google’s index, I’d appreciate the help.

G’Day World #353 – Antony Loewenstein on Internet Censorship

Have you donated yet to the TPN Pledge Drive? Help support independent media!

My guest today on G’Day World is once again Australian journalist and author Antony Loewenstein. Antony was on a couple of months ago to discuss his excellent book “The Blogging Revolution” and today he has come back on to discuss Kevin Rudd’s desire to censor the internet and we discuss a range of things we can all do to try and stop it from happening.

Links to further reading:

Antony’s blogs:

Other articles:

Please Support the TPN Pledge Drive

Dear TPN listeners, viewers and friends,

You know that we spend a LOT of time producing our shows for you.

And as we aren’t making money out of advertising, we’d like to ask for your support to help us keep TPN running. We have real costs in IT support, hardware, bandwidth, etc., as well as our time and effort. For the last four years, we’ve covered these costs ourselves. Outside a small amount of advertising that we have run, the majority of TPN’s costs have been covered by myself and the TPN hosts have donated their time.

Now, we know that paying for online content is probably new to some of you. You are used to getting it for free.

However, we do ask you to think about the idea of the people funding their own media. We all know that if corporate advertising is the main source of funding for the media, it influences the kinds of media that is produced and the messages they carry. We don’t want that kind of media to be the only kind out there. We want an independent media, run by the people and for the people.

If you want to support our efforts to bring you intelligent and entertaining content, please consider one of our donation plans listed here at the TPN Pledge Drive page.

Your support is appreciated!

cheers,
Cameron

G’Day World Video Interview – T. A. McCann, Gist.com

While I was in Seattle last month, my good mate Buzz Bruggeman (CEO of the best application for Windows EVER – Activewords… why the hell hasn’t Microsoft bought him out yet??), took me to meet another friend of his, T. A. McCann, CEO of Gist.com, a start-up (funded by Paul Allen’s Vulcan) that integrates your email, social networking sites, and news searches to provide you with a dashboard that keeps you informed about news items relating to people who are important to you and to help you get more control over your email.