A few weeks ago the nice Fredu Liu from BFM 89.9 business radio in Malaysia did an interview with me about how TPN got started and our current business model. The interview is now online.
Listen here if you want to hear me get called “The Podfather”. Don’t tell Ricky or Adam.
The book is called “The Three Illusions” and it looks at science and philosophy. It’s my guide for living with what I call “permanent peace” and the philosophy in it has been the basis of how I’ve lived my life for the last 20 or so years.
Thanks for the folks who have proof read it for me over the last six months and given me notes, including Chrissy, Tony Kynaston and Russell Buckley.
Dear Melbourne IT Leadership Group,
I would like to send my sincere commendations to a member of your hosting support team by the name of “Sank”.
In the last week, I have been screwed around ROYALLY by several of your staff. Sank was the only one who seems to know what he’s doing.
On 30 November, I received an email regarding one of our domain names ‘nelsongoc.com’. The email advised “The following account has been deleted and is no longer accessible.” This is, I might add, a completely useless email. It tells me nothing about the situation. So I rang your support line and spoke to a gent (whose name I unfortunately didn’t write down) who advised me that our domain name was registered through to 2019 and that this email was only regarding our hosting service. I asked if allowing this hosting service to expire would affect our MX records on the domain, as they were pointing to Google Apps. He assured me that letting the hosting expire would not affect our MX records in any way. So we let it expire.
A week later, our email for this domain (which we use to run several businesses I might add) stopped working.
So I rang again last night (8 Dec) and spoke with someone else who told me the same thing as the gent on 30 Nov. I explained that our email had stopped working but he assured me it had nothing to do with the MelbourneIT side of our service.
After scratching my head for another 15 minutes, I rang back AGAIN and this time spoke with a gent called “Niz” who explained that everything I’d told had been incorrect and that I did, in fact, need your hosting service to re-direct our MX records to Google Apps. He offered to set up this service for me – at a cost of $219 p.a.! I asked him if there wasn’t another way to change the MX records – after all, every other domain name registration service we use has this functionality built into the domain service – but he assured me that there was no other option. So I agreed to proceed with setting up the new hosting service. He sent me an email with the new login for the service a few minutes later. However when I tried to login to the DNS section, I was asked for the login a second time but it wouldn’t work.
So I rang your support line for the THIRD time that day and spoke to a young lady who assured me that the DNS login was the same as the Hosting login and worked on her side. She advised me to send an email to the support department with the details of the MX records we needed changed and that they would do it for us. This was about 6pm Brisbane time last night.
This morning, around 9am Brisbane time, I rang Niz again to see if the MX records had been changed. He put me through to Sank.
Sank advised me that what Niz told me about needing the Hosting service was INCORRECT. He said there is a way to change the MX records on the backend of the domain. He then proceeded to walk me through how to set it up. He then put me back through to Niz to cancel the hosting service.
SO……. it took me FOUR calls to your technical support department before I actually got hold of someone who knew what they were talking about.
What kind of operation are you running in there?
Why do the Iranian people distrust the United States? Because they “hate our freedoms”, as Bush said about Al Qaida? Or do they have genuine reasons?
How many of us know the history of America and England’s involvement in the illegal and covert overthrow of the democratically elected government of Iran in 1953?
My guests today are Daniel Burwen & Ash Aiwase, two of the guys behind Operation Ajax, one of the most exciting apps I’ve seen developed for the iPad so far.
Check out the trailer:
Operation Ajax Trailer
I chatted with Daniel and Ash recently about how Operation Ajax came about and how the iPad can make a dent in the Universe.
You can hear No Illusions on Stitcher SmartRadio, Stitcher allows you to listen to your favorite shows directly from your iPhone, Android Phone, BlackBerry or Palm phones
On-demand and on the go!
Dont have Stitcher? Download it for free today at Stitcher.com or in the app stores. Stitcher SmartRadio- The Smarter Way to listen to radio.
Podcast: Play in new window | Download