So you remember I dropped my DOPOD 838 Pro off to Three a month ago for repairs? Well at the time they told me it would take four weeks. So I rang them today, only to be told it is going to be another FOUR WEEKS. Now – as annoying as it is to be going without my phone for nearly two months, the other issue is this – as I bought the phone on a plan, I’m PAYING for it every month. But I don’t have it. Their bullshit slow repair cycle means I’m paying for a phone I’m not using, not getting the business benefit out of it. What do you think? Do I have grounds to ask them to drop my monthly charges?
Three makes me wait another three weeks
by cameron | Jul 3, 2007 | Uncategorized | 1 comment
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Well Cam, first thing… join the club I have been on the mobile repair bandwagon for about 6 months now. Motorola have now agreed to replace the phone after the 4th trip for repairs. I have been in much the same boat as you.
As far as paying each month. What’s the contract say? I know people that have lost/flushed/broken/dropped their phones so they are U/S and they have continued to pay the monthly fee. Me I have not bothered to look at the contract. I guess the thing that you are looking for is if there is an obligation to provide specific service times for repairs and provisions if they are not provided.
The problem I have found is that the service provider is not the ones responsible for the operational functionality of the phone – just the service provision. Yet the thing I don’t get is that they are still happy to be agents for the repairs that are necessary.
A case of all care taken no responsibility implied and it is a cop-out for providing good service – although I am not sure if companies know what that is anymore.