I’ve had a HELL of a week. The day I was leaving Melbourne I discovered TPN was having major technical issues and it’s just been one thing after another this week. Database errors, sites hacked, you name it. And as TPN is still between proper IT support, it’s KILLING me. I’ve been trying to sign a deal with a Melbourne-based IT company since the beginning of December and it’s just dragging on and on and on.
And TPG are dicking around with the setup of my broadband here. I filled out their online order form on Monday morning this week and today they tell me it’ll be 3 – 5 working days…. from today. So that’s the end of next week.
WHAT TAKES SO LONG????
TPG isn’t very popular with the folks on Twitter. Their PR people should pay attention.
What made me laugh most was on Monday when the guy from Telstra had to come to my house… TO MY HOUSE… WHERE MY WIFE SLEEPS… WHERE MY CHILDREN PLAY WITH THEIR TOYS… TO MY HOUSE…. (a little Godfather Part Two reference there, couldn’t resist)… to connect my phone line. I watched as this guy knelt down in front of my house, opened up a manhole, and TWISTED TWO WIRES TOGETHER. It’s 2008! WHAT THE HELL?!? I asked him “why do you have to come all the way here to connect my phone, can’t they just push a button on a computer somewhere?”
He replied “well they do that but someone needs to make the physical connection.”
“But”, I asked, perplexed, “the last tenants had a phone with Telstra, can’t you just say “oh ok now THIS person has the phone at that address?”
Apparently not. What the HELL Telstra? This is the level of sophistication of your network in 2008? A guy twisting two wires together? We’re all screwed.
Ah well. Here’s a link to an article I wrote months ago (that’s my excuse if it’s woefully out of date) which has just been printed on some dead trees for Fast Thinking magazine. Hope you like it. WARNING: THIS ARTICLE CONTAINS SOME BITCHIN’ ALLITERATION AND REFERENCES TO SUPERMAN.