Optus: Too Little, Too Late

I got a cold call from an Optus account rep today wanting to know why I canceled my service with them late last year. I told her it was a combination of them not having the wifi/3G phone I wanted and their poor customer service. She told me they now have a wifi/3G phone and that to ensure better future customer service, they would appoint an account representative to look after my needs. She tried to assumptively close (“So which day would be better for you next week for a visit, Wednesday or Thursday?”) a meeting with me to “discuss my needs” but I told her it was too late. I’m already with Three and I’m locked into a two-year contract.

“No worries” she said, “we’ll buy you out of the contract.”

But I again told her “no thanks”.

If someone from Optus had been keeping an eye on blogs late last year they might have picked up my post on my disappointment with Optus and perhaps then they could have kept me as a customer. But they didn’t and they didn’t.

3 thoughts on “Optus: Too Little, Too Late

  1. I also cancelled my Optus account over a year ago, but for different reasons to yours. Mine was purely in protest at the hanging of the young Australian man in Singapore — and Optus is Singaporean-owned.

    Even when I told them the reason why I was cancelling, the guy on the phone didn’t seem to understand, insisting that he can give me a ‘better and cheaper deal’. It didn’t matter how many times I said it wasn’t about the money or the costs – it was about human life and dignity!

    Sigh. At least I’m happy with 3. So far.

  2. Hi Cam
    I’m a little bit disappointed in you mate.
    You didn’t ask if she was a good sort AND what other “goodies” she had to offer to regain your business.
    C’mon Cam, as a red blooded Aussie guy you have an obligation to ask these things. (just make sure your better half isn’t listing on the other extension).

  3. Optus would buy out your contract?
    I have been told that Telstra has secret plans it does not advertise and then offers you just as you are about to leave.
    But buying out the whole contract?

    P.S. GMail plus 3’s $5/month web access rocks.

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