I just got off the phone after a very annoying phone call with a Three "customer support" person.
The guy was just rude, obnoxious and uninformed.
I’ve had a 3G card from 3 for the last 18 months and never used it. But I’ve paid my $29 a month – so they have done very well out of me.
When I did try to use it a couple of days ago – because my TPG account has been capped for a couple of days – the throughput on the card was terrible, I’m talking single digits. I rang 3 support and was told their network is overloaded in my area (inner suburb of Brisbane) and that it might take a month to resolve.
So I rang them back today and asked them today to cancel my account – and was told there would be an $80 charge! When I explained they are not providing me with the service I signed up for, the guy on the phone had the temerity to try to tell me that it is MY FAULT because I recently moved house!! And that just because they agreed to give me coverage in one location, didn’t mean they provided access across 100% of the country!
I explained that I’m not in Alice Springs – I’m in an inner suburb of Brisbane where they normally DO provide access but they haven’t provisioned their network sufficiently.
But he just kept talking over me, not listening at all. I had to raise my voice for him to even stop talking for a second to let me finish my sentence.
Eventually he went and "spoke to a supervisor" and agreed to cut my cancellation charges in half. I said that I refused to pay them a cent more and asked to speak directly to a supervisor. He said someone would call me – WITHIN 48 HOURS.
It takes 48 hours to get someone to call me back?
What kind of operation are they running?
Network is down.
48 hours to get a call center supervisor to call me back.
They have made $522 bucks out of me on this card and provided ZERO SERVICE.