TrueLocal Advertisers Deserve A Refund

I went looking for a house cleaner today and ended up on News.com.au’s TrueLocal site. I found someone in my area, clicked on their ad, then tried to send them an email. Up popped the below contact form. But I COULDN’T contact them because the verification captcha is broken. TrueLocal FAIL by you.

When I mentioned this on Twitter, @truelocal replied

@cameronreilly Thanks for brining it to our attention, it’s an issue from our end with Firefox3.5 and will thankfully be fixed v soon

Well that’s all fine and dandy, BUT, I asked, are you going to be refunding your advertiser’s funds? It seems to me like you aren’t delivering your promised services.

So far, no response from @truelocal….

It’s not acceptable when billion dollar media companies can’t get a freakin website to work properly. My suggestion? Stop hiring monkeys.

If I was a journalist for Fairfax, I’d probably do a story on this.

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