My guests today help me explore some of the alternatives to the “Big Four” banks in Australia. Let’s say that you, like me, want to completely disassociate yourself from the Big Four – where do you turn? Are there alternatives in Australia?
Yes, say my guests:
They both belong to organisations that can provide all of the same services that you get from your bank – and they will do it with less fees and with much more customer service. Why? Both organisations are owned by their members instead of shareholders. In CUA’s case, they are owned by their customers. In ME’s case, they are owned by a group of superannuation firms which, in turn, are owned by their members.
So both organisations exist to provide good service – not solely for the sake of returning profits to shareholders. And, judging by their NPS scores, it makes a difference.
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