I recently had to buy some tech.
I tried to support my local Aussie retailer and my experience was terrible.
Umart sent me a follow up email and asked if I was happy with my customer support experience. Here’s my reply:
Well, since you asked… You guys really sucked. I bought a new MacBook recently and discovered my Wavlink HDD docking station didn’t work on the M2 chip. So I needed to buy a new one. After getting nowhere trying to find out that was guaranteed to work on Google, I reached out to you guys.
Maria completely misunderstood my question and sent me a dud answer. So I sent her a second email, which she couldn’t answer until she checked with her “technical team”. Meanwhile, two days passed before I got a final answer from her, which was that she couldn’t help me, but she did point me to a unit on Scorptec’s site, which she said “should work”, but that’s not what I needed.
In the meantime, I had gone to MSY in Brendale, where I’ve been a long-time customer, only to discover the original owners had sold out to you guys. I told the guys in the store about my problem. They basically told me they didn’t use Macs so they had no idea. I asked if I bought one of their docking stations, and it didn’t work, if I could return it. They said that was a hard no.
So… I bought reached out to a couple of the manufacturers of other units being sold on Amazon. They both said their units would work. I bought a FIDECO unit, it was delivered within 24 hours, and did NOT work, so I returned it to Amazon for an immediate refund. Then I ordered a UNITEK unit from Amazon which DID work, so I’m happy. With Amazon. And Unitek.
So I guess I’ll be ordering all of my tech from Amazon from now on and telling my friends and my audience about my experience, too.